Would it be worth a little extra investment to be part of something better that will last longer?
Sometimes, there are greater reasons (and not just our personal preferences) for someone to be in a specific role.
Even in a world with lots of communication options, sometimes we need to talk to a real person in real time.
Sometimes, we find ourselves at a loss for words, or feeling unworthy to talk with a Holy God. He knew that this would happen, and personally intervenes to help us out in those times.